Privacy Policy

Introduction

Welcome to Cloud 9 Casino. This Privacy Policy explains how Cloud 9 Casino (“we”, “us” or “our”), licensed under Curacao, collects, uses and manages personal data from players in Australia. By accessing our services, you consent to the practices described below. This policy applies to all data processed through our website and related applications.

Information We Collect

We collect the following categories of information to provide and improve our services:

  • Personal Data: full name, email address, date of birth, residential address and payment details (credit card number, banking information).
  • Technical Data: IP address, device identifiers, browser type, operating system and location data.
  • Usage Data: gaming history, session duration, transaction records and support interactions.
  • Cookies and Tracking: browser cookies and similar technologies to enhance your experience.

How We Use Your Information

We process your data for the following purposes:

  • Account creation, verification and management.
  • Payment processing and transaction reconciliation.
  • Compliance with legal obligations, including anti-money laundering and age verification.
  • Fraud detection and prevention efforts.
  • Marketing communications, promotions and newsletters (you may opt out at any time by following the unsubscribe link or contacting us).

Legal Basis for Processing

As an Australian operator, we adhere to the Australian Privacy Principles under the Privacy Act 1988. Where EU or EEA residents access our services, we also rely on the EU General Data Protection Regulation (“GDPR”) as applicable, including your consent and our legitimate interests.

Data Sharing

We share your personal data only with:

  • Payment processors and financial institutions.
  • Identity verification and KYC service providers.
  • Regulatory authorities or law enforcement when required by law.

We do not sell your personal data to third parties.

Data Retention

We retain your information as long as required to fulfill our contractual commitments, comply with legal obligations and resolve disputes. Generally, data is held for a minimum of five years after account closure.

Your Rights

You have the right to access, correct, delete or restrict processing of your personal data. You may also request data portability or object to certain processing activities. To exercise these rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to analyze usage and improve functionality. For detailed information, please refer to our separate Cookie Policy.

Security

We employ industry-standard encryption, secure servers and regularly train staff to protect your personal data against unauthorised access, disclosure or loss.

Contact & Updates

If you have any questions or wish to exercise your rights, please email us at [email protected]. We may update this Privacy Policy periodically; the latest version will be posted on our website with the effective date.